|Long Distance Relationships: How To Manage Employees From Afar|
An increasingly global and remote workforce has challenged the management skills of supervisors and HR professionals like never before. How can today's professional successfully retain and be accountable for the productivity of employees who are miles - or a world - away?
In this session, attendees will learn how to manage employee performance, develop communications strategies and build virtual teams, as well as how to use additional resources, such as an employee assistance program, to
|Thank God it's Monday! Transform Dysfunctional Behaviors To Create a Workplace You and Your Customers Love|
Do you remember your first day at work? You had the intention to set the world on fire. But within a few days, you discovered you worked with people with "issues" - whiners, gossips, excuse crafters - and they were shooting wildly for mediocrity. And then it happened. Within a few short weeks, you lowered your standards and you've been selling yourself short ever since.
Think about your organization-do people say TGIF or TGIM? A Thank God It's FRIDAY culture is filled with employees who
|Effectively Influencing Decision Makers: Ensuring That Your Knowledge Makes a Difference|
Peter Drucker has written extensively about the impact of the knowledge worker in modern organizations. Knowledge workers can be defined as people who know more about what they are doing than their managers do. Many knowledge workers have years of education and experience in training for their positions, yet have almost no training in how to effectively influence decision makers. As Peter has noted, 'The greatest wisdom not applied to action and behavior is meaningless data.'
|Making Sense of Credit Default Swaps|
Making Sense of Credit Default Swaps - new one day
|Are You Winging It with Your Client Service? Believe Me-Your Clients Can Tell|
Three Types of Client Interaction
- Transactional - You and your staff must have systems and standards in place that allow you to deliver superior transactional service. Good systems will keep you from making mistakes. Good standards will ensure proper response times. Great transactional service should be a given. Every one of your clients expects this from you. And, as important as this is, it won't create true client loyalty or generate referrals.
- Value Added - Here's
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