Writing Customer-Support Messages
Writing Customer-Support Messages focuses on structuring the customer-support message to have maximum clarity and effectiveness.
This course contains assignments, practice activities, and written competency exams. Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.
This course teaches you how to:
- Interpret the customer's message
- Acknowledge the customer's feelings
- Assure the customer that you are working for him or her
- State the problem
- Explain the next step or status
- Describe possible causes (or problems)
- Explain remedies and actions
- Decide the next action
- Request further information
- Solve the problem
- When to escalate the contact
- Write the subject line
- Write the greeting
- Explain customer actions
- Write the next step or options
- Write a cordial closing
- Follow up
How To Access Your Course:
This course has 18 lessons or approximately 30 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.
|About The Provider:
||The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.
We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.
The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
||Contact Us For More Information
||Share on Facebook
Share on Twitter
Share on Google+
Earn Your CFP
Texas All-Lines Adjuster Pre-Licensing ONLINE Course
Associate in General Insurance (AINS)
Associate in Premium Auditing (APA)
How Workers′ Compensation Works (Comprehensive 11-Module Course)
Workers′ Comp 101: The Whats, Whens, And Whys
Workers′ Comp Training Seminar
How To Read And Understand Financial Statements
How To Excel As A One-Person HR Department
FMLA Training &Certification Program
ADA Training &Certification Program