ABTrainingCenter.com provides CE (continuing education), professional development, and NASD and insurance licensing and designation study courses such as Series 7, CFP, CLU, and CPCU designations for brokers, agents, and financial service providers
Course/Product Description
Title:

Writing Customer-Support Messages

SKU:PA-1005992
Format: Self-Study Course
Order:Qty:
Description:

Writing Customer-Support Messages focuses on structuring the customer-support message to have maximum clarity and effectiveness.

This course contains assignments, practice activities, and written competency exams. Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline

This course teaches you how to:

  • Interpret the customer's message
  • Acknowledge the customer's feelings
  • Assure the customer that you are working for him or her
  • State the problem
  • Explain the next step or status
  • Describe possible causes (or problems)
  • Explain remedies and actions
  • Decide the next action
  • Request further information
  • Solve the problem
  • When to escalate the contact
  • Write the subject line
  • Write the greeting
  • Explain customer actions
  • Write the next step or options
  • Write a cordial closing
  • Follow up

How To Access Your Course:

This course has 18 lessons or approximately 30 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Securities Licensing
Securities Licensing

Insurance License
Insurance License

Adjuster Licensing
Adjuster Licensing

How Workers' Compensation Works (Comprehensive 11-Module Course)
How Workers' Compensation Works (Comprehensive 11-Module Course)

Texas All-Lines Adjuster Pre-Licensing ONLINE Course
Texas All-Lines Adjuster Pre-Licensing ONLINE Course

Xactimate Training-Live Online Training
Xactimate Training-Live Online Training

Associate in General Insurance (AINS)
Associate in General Insurance (AINS)

ARM
ARM

Associate in Premium Auditing (APA)
Associate in Premium Auditing (APA)

Certified Senior Advisor (CSA) Training Courses
Certified Senior Advisor (CSA) Training Courses

Financial Risk Manager (FRM) Certification
Financial Risk Manager (FRM) Certification

Qualified Financial Advisor (QFA)
Qualified Financial Advisor (QFA)

Successful Strategies For Running An 'HR Department Of One'
Successful Strategies For Running An 'HR Department Of One'

Return-To-Work Strategies
Return-To-Work Strategies

Cafeteria Plan Training & Certification Program
Cafeteria Plan Training & Certification Program

Critical TeleSelling™ Skills Sales Training Seminar
Critical TeleSelling™ Skills Sales Training Seminar

Google+ABTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@ABTrainingCenter.com
Copyright ABTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook