Learn The Skills Needed To Become - And Succeed As - A Branch Manager!

Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Retail Branch Managers require expertise in lending, branch operations, staff supervision and development, and sales management and customer service.

This certificate program addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance.What You'll Learn:This detailed course prepares individuals to manage a banking office by covering banking essentials, sales management, people management, and business management skills.

Covered topics Include:

• Banking Basics
  
• Coaching to Support the Sales Process
  
• Employment Law
  
• Ethical Issues for Bankers
  
• Fundamentals of Consumer Lending
  
• Fundamentals of Small Business Banking
  
• Growing Small Business Relationships
  
• Leadership in Action
  
• Making the Client Call
  
• Management Essentials
  
• Overcoming Objections
  
• Presentation Skills
  
• Relationship Sales
  
• Sales Planning
  
• Verbal Communications
  
• Why Quality Customer Service Matters
  
• Written Communication

You have six months to complete the course and gain your printable certificate. Course Length: 14 hours