The Universal Banker Certificate provides core knowledge and skills needed for the newest and fastest growing role in retail banking. Universal bankers have multi-faceted job responsibilities, ranging from minimal cash handling and basic transactions to product and service sales and referrals to other lines of business.

The coursework in the certificate ranges from key product knowledge to relationship building, customer service, and expert referral skills.

This certificate is designed to help new and newly promoted Universal Bankers to cater to a changing customer mindset by being the single point of contact for walk-in customers, thereby reducing the number of warm transfers and providing a more seamless experience.What You'll Learn:Required Courses:

• Banking Basics Suite
  
• Communication Basics Suite
  
• Effective Meetings
  
• Ethical Issues for Bankers
  
• Managing Change
  
• Online Communication Suite
  
• Overcoming Objections Suite
  
• Presentation Skills Suite
  
• Relationship Sales Suite
  
• Verbal Communication Suite
  
• Why Quality Customer Service Matters Suite
  
• Written Communication Suite

You have 6 months to complete the course and gain your printable certificate. Course Length: 9 hours 30 minutes