A client calls: an employee hurt on the job three months ago has a doctor's release with restrictions, the client offered light duty, and the employee said no. Or the restrictions just became permanent and the client wants to know if it can let the employee go. These sound like workers' comp questions. Often they are really return to work accommodation questions under the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA).
Agents are ...